Defective device? We can help!

Our customer service team will be happy to assist you. They have a close-knit, nationwide network of trained service partners who will respond to repairs. Please fill out the following form. 

Sometimes the device needs to be completely replaced. In this case, please also fill out the form.

Simply select the type of device and fill in the required fields. Our customer service will then contact you within the next 2-3 days.

Operating instructions, documents & spare parts lists

Are you looking for information or documentation about our appliances? On our service page, you'll find the right document for your Exquisit product, even if it's no longer available or a bit older. Simply visit the service page and search for the product name.

Go to the service page

Accessories and spare parts

Is your device broken? Do you need a new spare part or accessory? Then you've come to the right place. Simply fill out the form.

To the form

Questions & Answers

But would you rather take another look?

Some problems can be solved without contacting customer service. Our user manuals offer a good starting point. Or you can check if we have a solution for you in our FAQs.

FAQs – What others ask

Didn't find what you were looking for?

Alternatively, you can also contact our customer service (EGS) by telephone or send us a message via the form.

    Telephone support from our customer service department

    EGS, the customer service for your Exquisit appliances

    Of course, you can reach us by phone. The customer service team at EGS GmbH will be happy to assist you in resolving your problem.

    Telephone number
    +49 (0) 294 497 167 91

    Contact hours
    Mon-Fri
    08:00 – 17:00