Customer Support Employee (m/f/d)

To expand our steadily growing e-commerce division, we are looking for a dedicated and service-oriented individual to support us in strengthening our customer relationships and expanding our online presence on digital marketplaces. The focus will be primarily on Amazon and our own webshop.

Responsibilities:

• Support and maintenance of our existing marketplace activities
• Handling customer complaints and returns
• Amazon's review and processing of returns
• Development of solution strategies to improve customer satisfaction
• Close collaboration with internal departments to improve our services and processes

Requirements:

• Experience in a customer-oriented role, ideally in an e-commerce environment
• Strong communication skills and a positive attitude towards customer service
• Ability to work under pressure and set priorities
• Good knowledge of how to use online marketplaces, especially Amazon
• Excellent German skills, both spoken and written
• Confident use of common office applications

We offer you a challenging and varied role in a dynamic and future-oriented company with flat hierarchies and short decision-making processes. If you are passionate about the world of e-commerce and enjoy working in a team characterized by mutual support and a commitment to continuous improvement, then we look forward to receiving your application at bewerbung@ggv-exquisit.de